Delete your Engator account
This page explains how to delete your account in Engator, the AI sales assistant for WhatsApp by Engator (Android app io.engator.app and web dashboard at app.engator.io). It also explains what happens to your data afterwards.
In the Android app
- Open Engator and tap the gear icon (Settings) at the top right of the Home, Leads, Chats, Campaigns or Products screen.
- Scroll down to the Account section and tap Delete account.
- Enter your password in Confirm your password.
- Tap Permanently delete account. You'll be signed out straight away.
Without the app
- Email support@engator.io from the email address on your account.
- Use the subject line "Delete my Engator account". Say whether you also want your data permanently erased (see below).
- We'll confirm by email once it's done.
The web dashboard doesn't yet have a self-service delete button. If you use Engator on the web, email us as above.
What happens straight away
- Billing stops: any active subscription is cancelled immediately, not at the end of the period.
- WhatsApp is unlinked: Engator logs out of every WhatsApp number on your account and deletes its WhatsApp session keys. No more messages are sent or received for you.
- You're signed out: every device is signed out, and no one can sign in to the account again.
- Extra numbers close too: if you added extra numbers to your account, all of them are closed together.
What is kept, and for how long
Deleting your account in the app deactivates it but doesn't yet erase your data. Your profile, conversations, leads, products, campaigns, reminders and do-not-contact list stay in our database in deactivated form. They are not visible to anyone through the app or dashboard.
To have that data permanently erased, email support@engator.io from your account email. You can do this before or after deleting the account. We'll erase it and confirm by email.
| Data | What happens |
|---|---|
| WhatsApp session keys | Deleted immediately when you delete your account |
| Sign-in tokens and app access | Revoked immediately |
| Profile, conversations, leads, products, campaigns, reminders | Deactivated immediately. Kept in our database until you ask us to erase them. |
| Do-not-contact list | Deactivated with the rest of your data. Kept until you ask us to erase it. |
| Database backups | Erased data can remain in rolling backups for up to 14 days, until those backups are overwritten |
| Payment and invoice records | Kept for as long as tax and accounting law requires. Stripe, our payment processor, also keeps its own records. |
| Server logs | Technical logs can contain phone numbers or short message excerpts. They are not yet deleted on a fixed schedule. |
Good to know
- An account can't be reopened from the app once it is deleted. If you want to use the same email address again, contact support.
- Deleting your Engator account doesn't delete your WhatsApp account or any chats on your phone. Your chats stay in WhatsApp as normal.
- To unlink Engator from WhatsApp yourself, open WhatsApp → Settings → Linked devices.
- Engator is not affiliated with WhatsApp or Meta.
More detail is in our Privacy Policy. Questions: support@engator.io.